Unscheduled Maintenance – Resolved

Impact: Admin section not loading
Services: MYOB Atlas admin pages
Date: Monday 18th, June 2012
Duration: 10:20 – 10:35 AEST
Status: Resolved

Summary:
This morning technicians identified and resolved an issue that was preventing a number of clients from logging into the Admin section of their MYOB Atlas web site.

Update
During the above period some customers may have had issues with Sell Online and Get Paid. This may have interrupted sales and the receiving of invoices.

We apologise for any inconvenience.

Unscheduled Maintenance – Logins – Resolved

Impact: Logins
Services: MYOB Atlas login
Date: Friday 27th, April – May 2nd, 2012
Status: Resolved

Summary:
Our technicians are working on an issue that is preventing some customers from logging in to their MYOB Atlas website.

This issue is affecting customers that use PayPal credentials to log into their MYOB Atlas website. We’ve also had a small number of similar reports from customers using other account providers.

It should be noted that this has no effect on the Sell Online or Get Paid features.

Update: May 2nd, 2012 – Resolved
This issue has now been resolved.

We thank you for your patience.

Unscheduled Maintenance – Domain Registration – Resolved

Impact: Domains
Services: Domain registration
Date: Tuesday 17th, April 2012
Duration: 11:17 – 15:07 AEST
Status: Resolved

Summary:
Technicians are investigating an issue that is affecting the purchase of domain names.

This issue is limited to the purchasing of domains. All other domain related tasks are unaffected.

We apologise for any inconvenience.

Update 15:07 AEST
This issue has now been resolved.

We thank you for your patience.

Scheduled Maintainence – AusRegistry

Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday, 12th February 2012
Duration: 08:00 – 12:00 AEST
Status: Scheduled

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 4th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

Unscheduled Maintenance – Resolved

Impact: Web Sites not displayed
Services: MYOB Atlas Web Sites
Date: Wednesday 2nd, November 2011
Duration: 21:40 – 22:20 AEDST
Status: Resolved

Summary:
Our technicians have addressed an issue that was preventing some MYOB Atlas web sites from displaying correctly last night.

This issue has now been resolved.

We apologise for any inconvenience.

Scheduled Maintenance – PayPal Transactions

Impact: PayPal Transactions
Services: Sell Online and Get Paid
Date: Sunday 2nd October, 2011
Duration: 17:00 – 17:05 AEDST
Status: Scheduled

Summary:
There will be a short window of maintenance between 17:00 and 17:05 AEDST on October 2nd. During this period PayPal transactions will not be available. This will affect Sell Online and Get Paid.

Note, all other aspects of your MYOB Atlas web site will be unaffected.