Service disruption impacting email forwarding functionality

Impact: Atlas clients not receiving emails via email forwarding functionality
Services: Atlas email forwarding
Date: Monday 30th January 2017
Duration: Wednesday 25th January – Monday 6 February
Status:  Resolved

Summary:
We are currently experiencing a service disruption which is preventing clients from receiving emails via the email forwarding functionality.

Update: We have been able to process a large number of held emails. We still expect some delays in email forwarding until the issue is completely resolved. More updates to follow.

Update: Email forwarding functionality is returning to normal. We do have a backlog of held emails that we are continuing to process, for these emails we still expect some delays. More updates to follow.

Update: Email forwarding functionality is returning to normal.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

Thanks for your patience

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