Service disruption preventing clients from using PayPal related services

Impact: Service disruption preventing clients from using PayPal related services
Services: Atlas AU & NZ Web Sites
Date: Tuesday 16th January, 2018
Duration: 16/01/18 @ 09:00 – 19/01/18 @ 13:30
Status:  RESOLVED

Summary:
We are currently experiencing a service disruption preventing clients from using PayPal related services. This affects linking a PayPal account to an Atlas site and also processing PayPal transactions through the shopping cart.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

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Service disruption preventing clients from using PayPal related services

Impact: Service disruption preventing clients from using PayPal related services
Services: Atlas AU & NZ Web Sites
Date: Tuesday 28th November, 2017
Duration: 28/11 @ 09:00 – 29/11 @ 14:00 AEDT
Status:  RESOLVED

Summary:
We are currently experiencing a service disruption preventing clients from using PayPal related services. This affects linking a PayPal account to an Atlas site and also processing PayPal transactions through the shopping cart.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

 

Service disruption impacting email forwarding functionality

Impact: Atlas clients not receiving emails via email forwarding functionality
Services: Atlas email forwarding
Date: Monday 30th January 2017
Duration: Wednesday 25th January – Monday 6 February
Status:  Resolved

Summary:
We are currently experiencing a service disruption which is preventing clients from receiving emails via the email forwarding functionality.

Update: We have been able to process a large number of held emails. We still expect some delays in email forwarding until the issue is completely resolved. More updates to follow.

Update: Email forwarding functionality is returning to normal. We do have a backlog of held emails that we are continuing to process, for these emails we still expect some delays. More updates to follow.

Update: Email forwarding functionality is returning to normal.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

Thanks for your patience

Maintenance – Domain name registration and renewal

Impact: Domain name registration and renewal services
Date: Monday 30th January 2017 – 11:00am AEST Wednesday 1 February
Status: Completed

Summary:
Technicians are working on some unplanned maintenance on the domain name registration and renewal services.

During the course of the maintenance there will be no impact to your public website. The following administration functionality will be unavailable:

* Domain name registration
* Domain name renewal
* Claiming domain names (NZ only)

For urgent enquiries, please contact us via http://myobatlas.com/community

Update: Domain name registration and renewal services are now available

We apologise for any inconvenience.

Service disruption preventing clients logging in to MYOB Atlas Web Sites (AU & NZ), shopping cart, email forwarding and image functionality

Impact: Service disruption preventing clients logging in to MYOB Atlas Web Sites (AU & NZ), shopping cart, email forwarding and image functionality
Services: Atlas AU & NZ Web Sites
Date: Tuesday 24th, 2017
Duration: 09:00 – 14:00 AEDT
Status:  RESOLVED

Summary:
We are currently experiencing a service disruption preventing clients logging in to MYOB Atlas Web Sites (AU & NZ), and utilising the shopping cart, email forwarding and image functionality.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

UPDATE: Resolved.

Scheduled Maintenance – MYOB ATLAS WEBSITES

Impact: Some services
Date: Tuesday 30th August 2016
Duration: (Australia) 20:00 – 21:30 (AEDT)
Duration: (New Zealand) 23:00 – 00:30 (NZDT)
Status: RESOLVED

Summary:
Technicians have scheduled a window of maintenance during the late hours of Tuesday 30th August 2016. For customers in Australia this will take place between 20:00 and 21:30 (AEDT). For customers in New Zealand it will take place between 23:00 and 00:30 (NZDT).

During the course of the maintenance your website will remain viewable but visitors will not have access to:

* Keep me updated
* Ask a question
* Contact us form

Additionally, if you are using e-commerce, your website will remain viewable but visitors attempting to finalise a purchase and/or make payment to an invoice will receive a maintenance message requesting them to try again later.

We apologise for any inconvenience.

Intermittent availability of MYOB Atlas Web Sites – AU & NZ

Impact: Availability of MYOB Atlas Web Sites – AU & NZ
Services: Web Sites
Date: Thursday, October 23rd 2014
Duration: 14:00  – 16:30 AEDT
Status: Resolved

Summary:
We are currently experiencing some intermittent issues which are resulting in Australia and New Zealand MYOB Atlas web sites being down.

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.

UPDATE: This issue has now been resolved but we will continue to monitor it’s status.